REFUND & RETURN POLICY

At La Artesanal (laartesanalusa.com), we want you to be completely satisfied with our artisanal salsa macha and chili oils. Because our products are consumable food items, we maintain clear guidelines regarding returns and refunds.

1. Taste Satisfaction Guarantee (Our Promise)

If you purchase our salsa and you simply do not like the flavor, we offer a refund subject to the following strict condition:

Condition of the Product: The refund guarantee only applies if the salsa has NOT been mixed, combined, or cooked with any other dish, food, or ingredient.
Culinary Disclaimer: La Artesanal is not responsible for the outcome, taste, or overall quality of any recipe or dish prepared by the customer using our products. We do not issue refunds if the dissatisfaction arises from how the salsa was combined with other foods, seasoning choices, or cooking methods.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, please contact us immediately upon delivery with photographic evidence of the issue. We will review your case and, upon approval, issue a replacement or a refund.

3. Return Process

To request a refund or report an issue, please contact us through our official channels at laartesanalusa.com within a reasonable timeframe following delivery.
Depending on the circumstances, you may be asked to provide photos or return the remaining portion of the product. Customers are responsible for any return shipping costs unless the product arrived damaged or defective due to our error.

4. Refund Approval and Processing

Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with your order, please reach out to us at laartesanalusa.com.